Quality nursing care we provide to patients who attend the Outpatient Department includes:

• Health Education1

Health education makes health services more effective and helps individuals improve their health by increasing their knowledge and skills. Our outpatient nurses deliver various types of educational sessions and health promotion services including individual and group health education, care instructions, and specialist nursing care and services. More than 90 periodic group health education courses on common diseases (e.g., breast cancer, hypertension, diabetes, ulcers), diseases with seasonal patterns (e.g., dengue fever, enterovirus) and government policy updates (e.g., quit smoking, pap smear) are offered by nurses each year, with a satisfaction rate of more than 95%.

• Professional Services 2

We treat our patients with dignity and respect. Nurses in the clinics provide patients with individualized care instructions following treatments and document progress in the medical records to improve patient outcome. The outpatient nursing team cares for approximately 4,700 patients per day.

• Care From Specialist Nurses3

The patients received individualized management from specialist nurses in 8 particular areas of care who deliver continuity of care, provide information and education, and follow up patients’ progress.

• Prenatal Care4

Our experienced prenatal nurses focus on practical breastfeeding education and enhancement of breastfeeding success. The nurses promote breastfeeding through a 24-hour hotline offering breastfeeding support and following up on their breastfeeding status for 6 months. Nearly 175 new mothers or mothers-to-be receive care from our prenatal nurses.

• Diabetes Care5

Diabetes specialist nurses assess the needs of the patients with diabetes and provide education on self-management, offer continuity of care, and follow up with them to measure outcomes. The team serves approximately 2,750 patients per year.

• Nutrition Care6

Nutrition care and services are provided to outpatient and referral patients who need counseling and assessment. The dietitians offer advice on how to meet the nutritional requirements of individual patients and help them improve health. Approximately 530 patients receive their care per month.

• Chronic Kidney Disease Care7

Specialist nurses provide health follow-up and education services to the patients of chronic kidney disease. They help prolong kidney function and prevent kidney failure. They deliver group educational sessions every other month, serving around 150 patients per month.

• Psychotherapy8

The nurse psychotherapists assess and intervene patients, providing therapy services for approximately 36 people per month who are referred by doctors for mental health treatment and emotional support.

• Rehabilitation Services9

Our physiotherapists design treatment and rehabilitation programs to help the patients referred from the Sports Injury Clinics who requires help with a wide range of injuries and conditions get back to full fitness.

• Asthma Care10

Beyond providing support and education on medication and self-management, our asthma nurses case manage and follow up with patients with asthma or chronic lung disease to empower them to better understand their condition, handle their disease, and improve their health.

• Pre- and Post-surgery Care11

At the Pre-operative Clinic, which helps patients prepare for their surgeries, the anesthesiologists assess the patients’ fitness to undergo anesthesia, formulate an anesthetic plan, and describe the procedure to the patients; the anesthesia nurses give preoperative information, care, and counseling to reduce surgical patients’ anxiety.

• Patient-centered Care12

Each department has its own reception desk, where patients check in for appointment, get information on lab tests, examinations and procedures, and receive health education and counseling. The Outpatient Information Desk provides clinic information, gives directions, and offers health education services.

• Community Outreaches13 

Health promotion and education services we offer are beyond hospital walls. We coordinate and deliver over 12 Community Outreach Programs, with more than 200 attendees each, every year to spread awareness about health and disease prevention.